Returns & refunds

Not quite right? You have 14 days from delivery to request a return on most items.

What can be returned

• Unworn and unwashed clothing and accessories in original packaging.
• Home & décor items in original, undamaged condition.
• Faulty or incorrect items — always free to return.

What cannot be returned

• Personalised or custom-made products.
• Perishable items (spices, food).
• Cosmetics and beauty products once opened.
• Final-sale items (clearly marked at checkout).

How to request a return

1. Go to Account → Orders and pick the order.
2. Tap Request a return.
3. Select the items, reason and add photos if relevant.
4. We'll email a return shipping label within 24 hours.

Refund timeline

Once we receive your return and verify condition, refunds are issued to the original payment method within 5–7 business days. Customs duties (where collected) are refunded with the order total.

Exchanges

We process returns as refunds — if you'd like a different size or colour, place a new order and we'll refund the original when it arrives back to us.