Cancellation policy

When you can cancel an order, how to do it, and what gets refunded.

Before the seller ships

• You can cancel any order from the order detail screen until the seller marks it as shipped.
• Cancellations made before shipping are refunded in full to the original payment method.

After the seller ships

• Once a tracking number is uploaded the order can no longer be cancelled.
• You can still raise a return after delivery under our Return Policy.

Seller-initiated cancellations

If a seller cancels an order (out of stock, address-not-deliverable, suspected fraud) you receive a full refund and an apology credit at our discretion.

Questions? Email support@allsale.co.nz.